Refund Policy

Effective: 28 September 2026

Instrivo Pro purchases are intended to be processed through Paddle, our merchant-of-record provider. This policy explains our product-level approach and does not reduce any mandatory refund, withdrawal or consumer rights that may apply to you.

1. Subscription cancellation

You may cancel a recurring Instrivo Pro subscription at any time through the subscription-management mechanism associated with your purchase. Cancellation prevents the next renewal. Unless a refund is granted or applicable law requires otherwise, Pro access continues until the end of the already-paid billing period.

2. Refund requests

If you believe a charge was made in error, the product did not materially function as described, or another legitimate issue prevents reasonable use of the paid service, contact us promptly at support@nbound.in with the purchase email and a description of the issue.

3. Processing

Approved refunds are processed through Paddle. The time for funds to appear depends on the payment method and financial institution. Paddle may also apply its buyer terms and any mandatory statutory rights applicable to the transaction.

4. Abuse

Refunds may be declined where permitted by law when there is evidence of fraud, repeated refund abuse, violation of the Terms & Conditions, or substantial use of paid functionality followed by an opportunistic refund request.

5. Contact

For billing questions, contact support@nbound.in.